Refund policy

Last updated: 12/19/23

The Amber Lady has a 30-day return policy, which means you have 30 days after receiving your Baltic Amber or beads to request a return.

To be eligible for a return, your Baltic Amber or beads must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at TheBalticAmberLady@gmail.com. Please note that returns will need to be sent to the following address: 658 Revere Rd.  Eureka, MT 59917

You can always contact us for any return question at TheBalticAmberLady@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at TheBalticAmberLady@gmail.com.